Big Baller Brand has fulfilled all of its orders of the redesigned ZO2 Prime but some customers haven’t received everything they paid for.
At the time of pre-order, there were two options available; a pair of ZO2 Prime’s for $495, or you could take things up a notch by paying $995-$1195 for a signed pair of Lonzo Ball’s first signature shoe. Along with the shoes, each order was to receive the following, according to the BBB website:
“Each pair of ZO2: WET’s will be PERSONALLY AUTOGRAPHED by Lonzo Ball, and come within a clear acrylic enclosure, with cool white LED lighting.”
The customers we spoke to have received the shoes and certificate of authenticity, but the clear acrylic case with cool white LED lighting is missing.
Customers have reached out to the Big Baller Brand but it doesn’t seem like anyone has gotten a response just yet. To some, this could look like false advertising, especially after the brand already changed the original design of the shoe after orders had been placed.
Let us know what you think of the situation and share how you’d handle the situation if you were in charge of BBB.